5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of continuing quality management processes.
Security guard companies are unlike any seller that a property manager usually hires. If you employ a painter, you are able to see whether or not they are doing their jobs by taking a look at the walls. But when you employ a security guard company, how often can you determine if the protector company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your defenses. In most instances they probably are, but it’s crucial to employ a system of verification and quality management to ensure that issues associated with the lack of performing these jobs do not start to happen.
In this article we’ll talk five (5) easy steps to improving your safety guard service and attaining everything you imagine as your ideal key holding london.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified level of training before they could start working as security guards. If your state is among those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security provider and inquire does it look decent.
It is also your security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another superb way to display if the protector is a fantastic fit for your property is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first conversation will tell you a lot on what to expect from that guard and it gives you an opportunity to request a different guard if you feel that it is essential.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in many cases the shield’s orientation to his delegated property is not quite as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• Who does the training?
• How long is each new officer educated?
• How long does the security company double bank?
• How thoroughly are your post requests clarified?
Determine the answer to every one of the questions and make certain that they fit with what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to work at your premises.
Guard supervision is among the main factors of good security guard support. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their job is not significant and they start to find themselves as less of a part of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are: Officer Tour Tracking Systems
If your guards must make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are on your premises. These tracking systems allow the security guard company to monitor the time and log the activity of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the safety guard provider provides a way of earning certain that each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is also an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to ensure that they know their jobs. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Remember, when selecting a security consultant be sure that the consultant is not actually a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.